jitbaaz Privacy Policy
Protecting your personal information is our highest priority — learn how jitbaaz collects, uses, and keeps your data secure.
Introduction and Scope
Purpose of This Policy
This privacy policy ("Policy") applies to the online gaming and betting services operated by jitbaaz ("we", "us", or "Platform"). This Policy explains how we collect, process, store, and protect your personal information.
By browsing the jitbaaz.lat website or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this Policy, you are requested not to use our services.
Definition of User
In this Policy, "user" means any person who visits our website, creates an account, or uses any of our services. Our services are available only to persons aged 21 or older. It is not our intention to collect information from any person under the age of majority.
What Information We Collect
Information You Provide Directly
When you register on our platform or complete a transaction, the information you provide includes:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, Rocket, Upay verification)
- Bank account details (for withdrawals)
- Government-issued ID (for KYC verification)
- Postal address (where required)
Automatically Collected Information
Information collected automatically when you use our site includes:
- IP address and device type
- Browser type and operating system
- Time and date of site visits
- Pages visited and links clicked
- Gaming activity and betting history
- Cookies and similar tracking technologies
Information About Cookies
jitbaaz uses cookies and similar tracking technologies to improve your browsing experience and ensure the site functions properly. You have the right to accept or reject cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work correctly.
Purposes of Data Use
We use the information we collect for the following legitimate purposes. We do not sell or rent any information to third parties without verifying your identity.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Completing registration, login, and profile updates | Performance of contract |
| Identity Verification (KYC) | Confirming identity to prevent illegal activity and fraud | Legal obligation |
| Payment Processing | Completing deposit and withdrawal transactions securely | Performance of contract |
| Customer Service | Providing assistance through our 24/7 support team | Legitimate interest |
| Responsible Gaming | Detecting and preventing problematic gambling behavior | Legal obligation |
| Marketing Communications | Sending relevant offers and updates (subject to consent) | User consent |
| Technical Improvement | Analyzing and improving site performance | Legitimate interest |
Data Sharing and Disclosure
Sharing Information with Third Parties
jitbaaz does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment providers: With bKash, Nagad, Rocket, Upay, and banking partners for payment processing.
- Technology partners: Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) who supply services on our platform.
- Security services: With specialist organizations to detect fraud and ensure cybersecurity.
- Legal reasons: When required by court order or regulatory authority request.
- Business transfers: In the event of a company merger or acquisition, always within the scope of this Policy.
International Data Transfers
Some of our technical infrastructure may be stored outside Bangladesh. In such cases, we ensure that all transfers follow SSL encryption and applicable data protection standards. We never transfer your sensitive information internationally without necessity.
Data Security Measures
jitbaaz applies industry-standard technical and organizational measures to protect your personal information.
Encryption
All data transmissions are secured through SSL/TLS encryption. Payment information is encrypted in accordance with PCI-DSS standards.
Access Control
Strict role-based access controls ensure that only authorized personnel can view your information.
Security Monitoring
Platform security is maintained through 24/7 system monitoring, regular security audits, and vulnerability testing.
Response to Data Breaches
In the event of a data breach, jitbaaz will promptly conduct an investigation and notify affected users in a timely manner where required. We are committed to continuously improving our security measures.
Data Retention Period
Retention Policy
We retain your personal information only for as long as it is necessary or legally required. The retention period is determined according to the following policy:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, information is kept for a defined period to meet legal or regulatory requirements.
- Financial records: Transaction records are retained for the period required under financial law.
- Marketing communications: Marketing communications are stopped immediately upon withdrawal of consent.
- Log files: Technical logs are generally retained for a limited period.
Data Deletion Requests
After fulfilling specific legal obligations, you may request that your personal information be deleted. Such requests can be made to our support team by email at [email protected] or via live chat.
Your Rights and Choices
Every user registered with jitbaaz has the following rights regarding their personal information.
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Right of access: You have the right to request to see what information we hold about you.
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Right to rectification: You have the right to request correction of any inaccuracies in your information.
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Right to erasure: You have the right to request deletion of your personal information beyond what is required by legal obligation.
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Right to restrict processing: You have the right to request that processing of your information be restricted in certain circumstances.
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Right to portability: You have the right to receive a copy of your information in a machine-readable format.
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Right to object: You have the right to object to the use of your information for marketing purposes and to withdraw consent.
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Right against automated decisions: You have the right to request human review of fully automated decision-making processes.
To exercise any of the above rights, contact our support team via live chat or email. We will endeavor to respond to verifiable requests.
Protection of Minors
Policy Regarding Those Under 21
jitbaaz services are strictly designated for persons aged 21 or older. We do not knowingly collect any personal information from minors.
We verify age during the registration process. If information from a minor inadvertently enters our system, we will delete it immediately upon becoming aware of it and close the associated account.
If a parent or guardian believes their child has registered on our platform, please contact us immediately.
Responsible Gaming and Data Use
The Role of Data in Responsible Gaming
We use information about your gaming behavior to ensure responsible gaming. This includes:
- Identifying unusual betting patterns
- Identifying signs of problematic gambling and intervening in a timely manner
- Managing self-exclusion features effectively
- Assisting in setting deposit limits and loss limits
Information collected for this purpose is used solely for your protection and is not used for marketing.
Learn More About Responsible Gaming
To learn more about our responsible gaming policy, self-exclusion features, and support services, visit our Responsible Gaming page.
Policy Changes and Updates
Notice of Changes
jitbaaz may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email where necessary.
- Inform users of changes via a notice on the site.
If you continue to use our services after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Other Related Policies
Alongside this privacy policy, our Terms and Conditions and Responsible Gaming policies also govern use of our platform. These three documents together form our complete policy framework.
Contact and Complaints
Contact Us
If you have any questions or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us through any of the following channels.
We will try to respond to your request as quickly as possible. For privacy-related complaints, we give special attention during our review.