Frequently Asked Questions
All your questions about jitbaaz answered here
From opening an account to withdrawing funds, bonuses, and security — find simple and detailed answers to the most popular questions from Bangladeshi players here.
Welcome to jitbaaz. This FAQ page is made for players in Bangladesh, with clear answers to the most common questions about account registration, deposits and withdrawals via bKash and Nagad, welcome bonuses, cricket betting, slots, live casino, and responsible gaming. If you have a question beyond what is covered here, our 24/7 Bengali live chat support team is always ready.
Account and Registration
To open an account at jitbaaz, you will need an active mobile number, a unique username, and a password. The registration process is fully available in Bengali and can be completed in just a few minutes. Registering with accurate details ensures no issues when withdrawing funds or claiming bonuses later.
jitbaaz is for people aged 21 and above only. Accounts belonging to underage individuals may be closed at any time and their balance may be forfeited. We reserve the right to verify identity documents to confirm age.
No. Under jitbaaz's rules, only one account per person is allowed. If multiple accounts belonging to the same person are detected, all accounts may be suspended and any bonuses earned may be cancelled. If you have an issue, contact us via live chat.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact us directly via 24/7 live chat or at [email protected].
Before your first withdrawal, jitbaaz may verify your identity. Usually a photo of your National ID (NID) or passport is required. The verification process is completed quickly and your information is kept fully secure — SSL encryption is used.
Deposits and Withdrawals
Deposits from bKash into jitbaaz are generally credited to your account instantly. Making a payment with the correct reference number as instructed on the deposit page causes no delay. The minimum deposit amount is ৳300.
Yes, both Nagad and Rocket are supported at jitbaaz. Upay and direct bank transfer are also available. The minimum deposit amount across all methods is ৳300 and no extra fees are charged.
The minimum withdrawal amount at jitbaaz is ৳800. Once a withdrawal request is successfully submitted, funds are generally sent to your bKash, Nagad, or preferred method within 1 hour. The process is even faster if your account verification is already complete.
jitbaaz does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (such as bKash or Nagad) may apply a small charge according to their own rules — this depends on the terms of the relevant service provider.
Yes, direct withdrawals to various bank accounts are available, including Dutch-Bangla, City Bank, BRAC, Islami, and Sonali Bank. Bank transfers may take slightly longer, but the target is to process them within 1 hour. Your bank account name and registered name must match.
Games and How to Play
Go to the cricket section at jitbaaz to place bets on BPL, IPL, and any other international tournament. Both pre-match and in-play betting are supported. Each market has a set minimum and maximum stake. Read the odds carefully before placing a bet.
jitbaaz has hundreds of slot games from leading providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Fortune Rabbit (PG Soft), Gates of Olympus, Sweet Bonanza (Pragmatic Play), and Fortune Gems (JILI) are available. See the full list on the slots page.
jitbaaz's live casino section offers Baccarat, Roulette, Blackjack, Teen Patti, and many more games with real dealers. Providers such as Evolution Gaming and Ezugi run live sessions in HD streaming. Tables are available from morning until midnight Bangladesh time.
RTP (Return to Player) is the average measure of what percentage of total bets a game returns as winnings over the long term. It is a theoretical figure — results may vary in each session. jitbaaz uses certified RNG technology, which ensures that the outcome of every game is completely unbiased.
Yes, jitbaaz is fully mobile-friendly. All games can be played right in the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and sports betting all work seamlessly on mobile.
Spribe's Aviator game is found in the crash games section at jitbaaz. A plane takes off and a multiplier keeps climbing — you need to cash out before the plane crashes. It is a social game where other players' bets and cash-outs are visible in real time.
Bonuses and Promotions
Open a new account at jitbaaz and make your first deposit to receive a 150% welcome bonus, up to ৳20,000. Example: deposit ৳1,000 and ৳1,500 in bonus is added, giving a total balance of ৳2,500. Keep the relevant option active at the time of deposit to claim the bonus.
The wagering requirement for the welcome bonus is 25 times (25x). That means you need to place total bets equal to the bonus amount multiplied by 25 before becoming eligible to withdraw. Example: a ৳1,500 bonus requires ৳37,500 in turnover. See the terms and conditions page for full details.
jitbaaz has 5 VIP levels: Bronze (weekly cashback 0.2%), Silver (0.4%), Gold (0.6%), Platinum (0.8%), and Diamond (1.0%). Playing more automatically moves you up to a higher level. Higher levels come with faster withdrawals and exclusive offers.
Cashback is paid each week on net losses, according to your VIP level. The cashback amount is automatically added to your account — generally every Monday. At Diamond level it is possible to receive up to 1.0% weekly cashback.
Yes, jitbaaz regularly offers special promotions for occasions such as the BPL season, T20 World Cup, Eid, and Pohela Boishakh. These offers are available for a limited time. Ask in live chat or check the promotions page to find out about the latest promotions.
Security and Responsible Gaming
Yes, jitbaaz uses industry-standard SSL encryption technology to keep your personal and financial information secure. Information is not sold or shared with third parties. Read our privacy policy for more details.
Yes. jitbaaz uses certified RNG (Random Number Generator) technology, which ensures that every game's outcome is completely random and cannot be predetermined by anyone. This upholds international fair play standards.
Yes, jitbaaz treats responsible gaming as a top priority. You can set daily, weekly, or monthly deposit limits from your account settings. Visit our responsible gaming page for more details.
Yes. If you feel you need help managing your gaming, you can use the self-exclusion feature to close your account for a set period or permanently. To make this request, contact us via live chat or at [email protected] — action will be taken promptly.
If you or someone you know seems to have a gaming addiction problem, seek professional help immediately. jitbaaz's Responsible Gaming page has helpful information and links. Our 24/7 live chat support team is also ready to assist with this matter in complete confidence.
jitbaaz's support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on any page of the site for instant assistance. To contact us by email, write to [email protected].
Still have questions? Contact support
Our Bengali support team is here for you 7 days a week, 24 hours a day.
Live Chat Support
The fastest way. Get instant Bengali assistance for any issue on our 24/7 live chat.
Email Support
For detailed questions, email us: [email protected] — we reply quickly.
Terms & Conditions
To learn the detailed rules on bonuses, withdrawals, and account matters, read our Terms & Conditions page.